Refund and Returns Policy
Overview
Our return and refund policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange. To be eligible for a return, the item must be unused, undamaged, and in the same condition as received. It must also be in its original packaging.
Certain items are non-returnable, including:
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Gift cards
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Downloadable course materials or digital products
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Health and personal care items
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Stationery products that have been used or unsealed
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Complains
Customer can easily access in case of any query by addressing following:
1. Email Address: complaint@tcssystem.com
2. Contract Number: +923408656845
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will be applied to your original method of payment within 7–14 working days.
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Sale items: Only regular-priced items may be refunded. Discounted or clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you wish to exchange an item for the same product, please contact us at sales@tcssystem.com and send your item to: A-40 Ghazi Dawood Baroohi Goth.
Courses & Digital Products
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Course enrollments and digital products are non-refundable once access has been granted.
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In special cases such as duplicate payments or technical errors, refunds may be issued after verification.
Shipping Returns
To return your product, please mail it to: A-40 Ghazi Dawood Baroohi Goth Malir 15 near Markazi Imam Bargah Jaffar Tayyar Karachi.
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Customers are responsible for paying their own shipping costs for returning items.
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Shipping costs are non-refundable. If you receive a refund, the return shipping amount will be deducted from your refund.
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For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.
If the gift was not marked as such, the refund will be sent to the original purchaser.
Disclaimer
The content on this website is for educational and informational purposes only.
Prices, product availability, and course schedules are subject to change.
The Creative School System (TCS) is not responsible for delays due to courier services, internet issues, or other circumstances beyond our control.